Wed 22 Jul 2009
The Information Age
Posted by Erin under Daily Life
[2] Comments
In which I struggle against the inertia of bored data entry clerks and poorly linked databases to get one digit of my birth date corrected at the health insurance company.
Number of
phone calls: 11
emails: 4
faxes: 1
agencies: 3
departments: 5
representatives: 8
days: 35
Victory! I actually said, “Praise the Lord! I’m dancing around the kitchen!” when the insurance company customer service rep told me that she was seeing my correct birth date.
This is our third battle on the issue. Dr. G’s previous attempt, in January, ended with someone’s stonewalling request for an original birth certificate.
